We build (or refresh) expertise in:
- Positive, Specific, Timely Feedback for high performing employees
- Fair, Specific, Timely Feedback for performance improvement
- Six Coaching Steps – what they are and when to use them
- Performance Improvement Plans – how to create, deliver, and follow up
Regular coaching is an effective tool for managers to deploy in their efforts to help employees succeed, and especially help employees increase their skills or get back on track if performance is lagging – this course will help supervisors effectively coach for higher performance. When coaching is done well and consistently, the rewards and benefits for your employees and your customers are endless.